Return & Refund Policy

14-day returns

You can request a return within 14 days of delivery. You do not need to give a reason.

To be accepted, items must be unused, unwashed and in their original condition and packaging.

To request a return, email contact@timelessbohochic.com with your order number. We will send you the return instructions. Please do not send an item back before you have received them.

Return shipping

The customer pays the cost of returning the item, unless the item is damaged, defective or incorrect.

We recommend a tracked shipping service. We cannot refund an item that does not reach us.

Personalized items

Items personalized with a name, initials, text or other details you requested are made for you alone and are final sale. They cannot be returned or exchanged unless they are damaged, defective or incorrect.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible at contact@timelessbohochic.com with your order number and photographs of the issue.

We will review the problem and provide an appropriate solution at no cost to you. This does not affect any statutory rights you may have under applicable consumer law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to your original payment method. Original shipping charges are not refunded, except where the law requires it or the item was damaged, defective or incorrect.

Processing times may vary depending on your bank or payment provider. If an approved refund has not appeared after 15 business days, please contact us at contact@timelessbohochic.com.

Customers in the European Union

If you are a consumer in the European Union, you also have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise it, contact us at contact@timelessbohochic.com within that period.

Where this statutory right applies, we will reimburse the payments due under applicable law, including the cost of our least expensive standard delivery option. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever is earlier. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalized.

Nothing in this policy limits any mandatory consumer rights that apply to you.