Frequently Asked Questions
Production & Processing Time
How long does it take to produce my order?
Production time before shipping depends on the item: woven blankets and wall tapestries take 1–3 business days; all other items (pillow covers, plush velveteen blankets, and mugs) take 2–5 business days. Personalized items and peak periods may take longer. Please check the individual product page for any product-specific production information.
Can I rush my order?
We do not currently offer expedited production. If you have a specific deadline, please contact us before placing your order and we will do our best to accommodate you.
Shipping
Do you offer free shipping?
Yes — we offer free standard shipping to the United States on all orders. See our Free Shipping page for full details.
How long does shipping take within the USA?
Once your order has been produced and dispatched, standard shipping within the USA typically takes 2–5 business days.
Do you ship internationally?
Yes, we ship worldwide. International shipping timelines vary by destination:
- Europe & UK: 3–15 business days after dispatch
- Rest of the World: up to 45 business days after dispatch
Please note these are estimates and may vary due to carrier delays or customs processing.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or VAT depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We recommend checking with your local customs authority for more information before placing your order.
Materials & Care
What materials are your blankets and throws made from?
Our woven cotton blankets and wall tapestries are made from premium woven cotton, chosen for its softness, durability, and breathability. The design is woven into the textile rather than printed on the surface. Our plush velveteen blankets are a different product and feature a printed design. Please check each product description for the exact material and construction.
How do I care for my blanket or throw?
- Machine wash on a gentle/delicate cycle in cold water
- Use a mild, colour-safe detergent
- Do not bleach or tumble dry on high heat
- Lay flat or hang to dry for best results
- Iron on low heat if needed, on the reverse side
How do I care for my pillow cover?
- Remove the insert and machine wash the cover on a gentle cycle in cold water
- Tumble dry on low or air dry
- Do not iron directly on the printed design
How do I care for my ceramic mug?
- Our mugs are dishwasher safe (top rack recommended) and microwave safe
- Avoid abrasive scrubbers to preserve the print
Sizing
What sizes are available for blankets and throws?
Our blankets and throws are available in the following sizes. Please refer to the individual product page for the exact dimensions available for each design:
- Lap Blanket: approx. 37" × 52"
- Throw: approx. 50" × 60"
- Large Throw: approx. 60" × 80"
What sizes are available for pillow covers?
Our pillow covers are available in standard sizes. Please check the individual product listing for available options. Pillow inserts are not included unless stated otherwise.
What size are the tapestries?
Tapestry dimensions vary by design. Exact measurements are listed on each product page. If you have a specific size requirement, please contact us.
Returns & Exchanges
What is your return policy?
Except where applicable law provides otherwise, we do not accept returns or exchanges for change of mind because our products are made to order.
Returns and refunds depend on the item and destination. Please see our Returns & Refunds policy for the current terms. If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos of the issue so we can help.
Can I cancel or modify my order?
Orders can be canceled or modified within 6 hours of purchase, before production begins. After that window, we are unable to make changes as your item will already be in production. Please contact us immediately if you need to make a change.
Personalization
Do you offer personalized or monogrammed items?
Yes! We offer personalization for all our products. You will see a personalization field on the product page. Simply enter your desired text, initials, or name before adding to cart.
Can I preview my personalized item before it enters production?
A mock-up can be provided on request. Please double-check all personalization details carefully before placing your order, as personalized items cannot be returned or exchanged unless they arrive damaged or defective.
How long does personalization add to production time?
Personalized orders may require an additional 0.5-1 business day on top of our standard production time. If you request a mock-up, please approve it as soon as possible to avoid delaying production.
Still have questions? We'd love to hear from you. Contact us and we'll get back to you within 1–2 business days.