Frequently Asked Questions

Production & Processing Time

How long does it take to produce my order?

All of our pieces are made to order with care. Please allow 2-5 business days for production before your order ships. During peak seasons or for personalized items, production may take up to 12 business days. You will receive a shipping confirmation email as soon as your order is on its way.

Can I rush my order?

We do not currently offer expedited production. We believe great craftsmanship takes time, and every piece is worth the wait. If you have a specific deadline, please contact us before placing your order and we will do our best to accommodate you.

Shipping

Do you offer free shipping?

Yes — we offer free standard shipping to the United States on all orders. See our Free Shipping page for full details.

How long does shipping take within the USA?

Once your order has been produced and dispatched, standard shipping within the USA typically takes 5–8 business days.

Do you ship internationally?

Yes, we ship worldwide. International shipping timelines vary by destination:

  • Europe: 7–14 business days after dispatch
  • Canada & Australia: 10–18 business days after dispatch
  • Rest of the World: 14–21 business days after dispatch

Please note these are estimates and may vary due to carrier delays or customs processing.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or VAT depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We recommend checking with your local customs authority for more information before placing your order.

Materials & Care

What materials are your blankets and throws made from?

Our blankets and throws are crafted from premium woven cotton, chosen for its softness, durability, and breathability. Each piece features traditional Armenian-inspired patterns printed with high-quality, fade-resistant inks.

How do I care for my blanket or throw?

  • Machine wash on a gentle/delicate cycle in cold water
  • Use a mild, colour-safe detergent
  • Do not bleach or tumble dry on high heat
  • Lay flat or hang to dry for best results
  • Iron on low heat if needed, on the reverse side

How do I care for my pillow cover?

  • Remove the insert and machine wash the cover on a gentle cycle in cold water
  • Tumble dry on low or air dry
  • Do not iron directly on the printed design

How do I care for my ceramic mug?

  • Our mugs are dishwasher safe (top rack recommended) and microwave safe
  • Avoid abrasive scrubbers to preserve the print

Sizing

What sizes are available for blankets and throws?

Our blankets and throws are available in the following sizes. Please refer to the individual product page for the exact dimensions available for each design:

  • Lap Blanket: approx. 37" × 52"
  • Throw: approx. 50" × 60"
  • Large Throw: approx. 60" × 80"

What sizes are available for pillow covers?

Our pillow covers are available in standard sizes. Please check the individual product listing for available options. Pillow inserts are not included unless stated otherwise.

What size are the tapestries?

Tapestry dimensions vary by design. Exact measurements are listed on each product page. If you have a specific size requirement, please contact us.

Returns & Exchanges

What is your return policy?

Because each item is made to order, we are unable to accept returns or exchanges for change of mind. We take great care in the quality of every piece we produce.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the issue and your order number. We will make it right with a replacement or refund.

Can I cancel or modify my order?

Orders can be cancelled or modified within 12 hours of purchase, before production begins. After that window, we are unable to make changes as your item will already be in production. Please contact us immediately if you need to make a change.

Personalization

Do you offer personalized or monogrammed items?

Yes! We offer personalization on select products. Where available, you will see a personalization field on the product page. Simply enter your desired text, initials, or name before adding to cart.

Can I preview my personalized item before it enters production?

A mock-up can be provided on request. Please double-check all personalization details carefully before placing your order, as personalized items cannot be returned or exchanged unless they arrive damaged or defective.

How long does personalization add to production time?

Personalized orders may require an additional 0.5-1 business day on top of our standard production time. If you request a mock-up, please approve asap as to not delay the start of production.

Still have questions? We'd love to hear from you. Contact us and we'll get back to you within 1–2 business days.